FAQ's

How do I clean my Upsy?

Simples. Wipe clean with a damp cloth.

For harder to clean issues (pen marks for instance!) we recommend using a small amount of hand sanitiser on a soft cloth. Works a treat! 

What do you mean by splash-proof?

Our Upsy's are 'splash-proof' not 'water-proof'. Whilst an Upsy will withstand a small amount of liquid spilt and wiped off, it will not love having an entire glass spilt on it or food left sitting on the laminate. Like any upholstered chair, there are seems and joins which a large amount of liquid may run down into and damage the cotton beneath. Please note that in this instance, this is not considered a fault in the product.

Why no straps and what ages is an Upsy suitable for?

We recommend ages 18 mths - 8 yrs. The general guide is, if your child is confident enough to sit upright and independently and with no need of support (or strapping in!) then an Upsy is in order. And no straps means no fiddly bits! The Upsy is not designed to be a child's safety item, rather a useful little boost.

What do they weigh?

Approx 1.4kg. Light enough for your little one to lug around but sturdy enough for support. 

What are Upsy's made of?

Upsy's have a solid timber frame and plastic backing with each little boost being made by hand. They are upholstered in TPU coated 100% Cotton. TPU is a BPA & PVC free, non-toxic coating (so basically, kid-friendly!) that makes the Little Boost much more durable. Pretty handy hey!

Can I use them in the car?

No! They are designed for sitting on a dining chair or floor only. Please do not use your Upsy on a chair with no back, on top of the table or in the bath.

How can I pay for my Upsy?

The Upsy Store favours PayPal as a safe and secure payment method. We also offer AfterPay (Yay!) and accept Visa and M/C payments through the website.

Does the price include GST?

All pricing at The Upsy Store is in Australian Dollars (AUD) and includes GST

Can I change or cancel my order?

Order changes or cancellations can only be accepted if your order has not already been dispatched. You may cancel or make changes to your order via email - hello@theupsystore.com.au